FAQs

Q1: Do you offer cleaning services for businesses?

Ans: Yes, we provide commercial cleaning with flexible scheduling to avoid disrupting your operations. Our low-moisture methods allow immediate foot traffic, making us ideal for offices, retail spaces, and hospitality venues.

Q2: Can you clean area rugs and upholstery too?

Ans: Certainly. We offer specialised cleaning for area rugs, upholstery, and even mattresses. Each receives customised care based on fabric type and manufacturer recommendations.

Q3: What areas do you service beyond Albion?

Ans: We cover all surrounding suburbs. Contact us with your location and we’ll confirm if you’re within our service area.

Q4: Can you remove cigarette or smoke odours?

Ans: Yes, our advanced odour removal treatments are highly effective against smoke smells. The process may involve multiple treatments for severe cases, depending on how deeply the odour has penetrated.

Q5: Will cleaning help with my dust allergies?

Ans: Professional cleaning removes an average of 90% of allergens from carpets. Many customers report significant allergy relief after our deep cleaning service.

Q6: How long will my carpets stay clean?

Ans: With proper maintenance, our cleaning lasts significantly longer than DIY methods. We’ll provide aftercare tips to help extend the fresh, clean results.

Q7: What’s included in your basic cleaning service?

Ans: Our standard cleaning includes pre-treatment, deep cleaning with hot water extraction, spot treatment for stains, and odour neutralisation. We also groom fibres for uniform appearance.

Q8: Can you clean carpets that have mould?

Ans: We can treat mild surface mould, but severe mould growth may require specialised remediation. We’ll assess the situation and recommend the appropriate solution.

Q9: What types of carpets can’t you clean?

Ans: We clean most carpet types, but some very delicate or damaged carpets may require special care. We’ll inspect and advise you before proceeding with any questionable cases.

Q10: How do I know if I need emergency cleaning?

Ans: If you have flooding, fresh stains that might set, or situations requiring immediate attention (like before an important event), it’s best to call for emergency service.